The below terms & conditions apply to this website. By using our website you are agreeing to our terms & conditions.
This website is owned and operated by Mountain Garden Botanics LTD. Our company information is at the end of this document.
All our products are handmade and so may vary in size and appearance. Images used on our website & social media are accurate to that product at that time.
Prices on our website are all in GBP and do not include shipping. Shipping will be applied at checkout. Prices can change on our website however existing orders will be honoured. We currently accept payment by debit card, credit card or PayPal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, and American Express. We take reasonable care when you are making payment to keep your details secure however we cannot be held liable for any loss you may suffer if a third party should procure unauthorised access to your data when accessing or ordering from our website. Should a breach be identified by us we will contact you.
Once your order is placed, you will receive an order acknowledgement email and we will contact your bank/card issuer for authorisation to take payment from your account. Your order will be processed once full payment is received. Once your order is dispatched you will receive an email notification. Please note that all emails will be sent to the email address you provided in your registration form or at checkout, so please make sure you enter this correctly.
Vouchers & promotions for our products are only redeemable at www.mountaingardenbotanics.co.uk. If you have a voucher or code this will need to be applied at checkout & this will then be applied to your order. Only one voucher code may be used per order. Other terms & conditions may apply according to that voucher or promotion. Any additional terms & conditions will be advised on promotion or voucher. Promotions and Vouchers can be redeemed against the cost of goods and does not include shipping.
Mountain Garden Botanics will regularly hold competitions. Winners will always be selected as random and will be notified by email. We may extend competition deadline dates without notice & will publish our competition winners through our website and other media platforms. We may also re-publish historic competition winners at any time. When entering our competitions, you are agreeing to your personal details to be stored as part of the competition and for our marketing, offers and other information. Competitions are for UK customers.
By law you may cancel your order at any time up to 14 calander days from the day of delivery. To cancel your order please email us at firstname.lastname@example.org. Please quote your order number and reason for cancellation. Cancelled goods should be in their original packaging and not used. Return shipping must be paid at your own expense and it is your choice which service you chose however we do recommend tracked. Refunds will be completed once goods have been inspected and returned as per our terms & conditions. Refunds will be issued in the same format as payment
Website content is the property rights of Mountain Garden Botanics such as HTML, text, images, video clips, audio clips, content and software. Mountain Garden Botanics prohibits the copy or redistribution of any content without permission.
Please be advised that all products via our website are for personal use only and may not sell or resell. If you are interested in selling our products please apply for a trade account via email@example.com. To protect our brand we must approve via our trade application where our products are sold.
From time to time there may be links from our website to unaffiliated websites. By clicking on these links you do so at your own risk. We do not review nor are we responsible for any content through unaffiliated websites
At Mountain Garden Botanics we have a zero-tolerance policy to the use of abusive, racist language or verbal threats. Should this happen either phone, online or face-to-face we have the right to cancel your order
MOUNTAIN GARDEN BOTANICS LTD
Bwth Farm, New Brighton, Minera, Wrexham, Wales, LL11 3DT
Company No. 12874734
UK VAT number xx xx xx xx.
Contact at firstname.lastname@example.org